Frequently Asked Questions

Our office is open Monday to Thursday from 8:30 am to 7:15 pm, Friday  from 8:30 am to 5:00 pm,and on Saturdays from 8:30 am to 2:00 pm.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

We accept most major insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, and more. Please call our office to confirm if we accept your specific plan.

Please bring your child's insurance card, any relevant medical records or immunization records, and a list of any current medications they are taking.

 A care-giver may bring your child to the office if necessary. Ideally, a parent should be available by phone to answer any questions from the physician and so that the doctor can provide information and follow-up about the child’s condition.

We recommend that school aged children and teenagers have regular well visits in order to monitor their growth and development as well as to address any health concerns. In addition, there are several vaccinations that are recommended/required for this age group, such as the TdaP (tetanus diptheria and pertussis booster), meningitis vaccine, and HPV vaccine (human papilloma virus).

 A care-giver may bring your child to the office if necessary. Ideally, a parent should be available by phone to answer any questions from the physician and so that the doctor can provide information and follow-up about the child’s condition.

Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). 

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician, and call you back.

If our nurse is on with another caller, your call will be put in a waiting que in the order that the call was recieved.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. 

New patient, please call the routine appointment line to establish care with Suburban Pediatrics. 

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our financial policy for more information regarding insurance.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee will be charged for a missed appointment. The third missed appointment will result in discharge from the practice.

For new patients, a fee will be charged if the FIRST appointment is missed.

We are located in the Illinois Bone & Joint building at 9000 Waukegan Rd Suite 240, Morton Grove, IL 600053. We are located on the 2nd floor.

Lots of parking available!
There is reserved parking available in the south lot. There is additional parking in the east lot  and indoor garage.

The doctors at Suburban Pediatrics are on staff at Lutheran General Children's Hospital. Our doctors see newborns and pediatric patients every morning at Lutheran General.

Lurie Children's Hospital

This feature is ONLY FOR EXISTING PATIENTS.

If your child has NOT been seen in our office, please call (847) 296-5205.

Your child’s first name, last name, and  date of birth

(Be sure to use full name as on insurance card)

The phone number linked to your child’s chart

(You can use either home phone or cell phone)

Bring the primary/secondary insurance cards to your appointment to ensure your claim is processed properly

Arrive at least 5 minutes prior to the scheduled time

Your appointment is not verified until you receive a text or automated call containing a verification code and have entered that code on your booking form. Be sure to keep your appointment booking page open in your browser until you have entered this code.

If you do not immediately receive a text or automated call or have any questions, call (847) 296-8127.

You must enter a valid phone number to verify your appointment via text message or automated call back.